Resources & Support

Questions & Answers

Questions & Answers

Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.

As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Just start by following one of the links below.

If you think of question that is not on this list, please click on "Ask a Question" and let us know what you're thinking. If enough people ask the same question, we'll post the answer in this section for future visitors.

  1. How long does it take for you to complete my order?
  2. What is a "proof"?
  3. Why do I need to look at a proof if I've already given you everything I need to have done?
  4. Do I still need to approve a proof if I bring my work in on disk?
  5. How do I go about getting an estimate from you?
  6. What size channel letters do I need? How Far Away can you read them?
  1. How long does it take for you to complete my order?

    There really isn't a short answer to this question. Some jobs can be produced in minutes and some may take weeks or months. Let us know when you need your job completed and we'll let you know if it can be done. We go to great lengths to meet your most stringent demands.

  2. What is a "proof"?

    A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.

    On multiple color jobs, we can produce a color proof on our color output device to show an accurate representation of the final product.

  3. Why do I need to look at a proof if I've already given you everything I need to have done?

    We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.

  4. Do I still need to approve a proof if I bring my work in on disk?

    It may seem like a proof wouldn't be needed in this case but it really is. Output devices process digital information using a variety of processing languages. Your approval of the proof which we will provide assures that the output device used has correctly interpreted and processed the information you have provided.

  5. Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives.

  6. What size channel letters do I need? How Far Away can you read them?

    What size channel letters do I need? How Far Away can you read them?

    There are a few Variables that need to be addressed to get a firm answer to this questions. How much room do you have in the location that you want them to be placed? What is the local city code for sign square footage on your building? Are there Terms in your lease agreement about sign size, type or color?

    We will typically have you take a picture, facing directly where you want the sign located and produce a mock up of the sign so we can all agree on the best size and color. Then we get it approved by (you) the customer, the landlord and the city.

    To the right is a visibility chart.